Legal

Terms of service

Last updated: 4 September 2026

These terms govern use of shiplulu.com and air DDP shipments arranged by ShipLulu. By requesting a quote or handing cargo to us, you agree to them.

Who we are

ShipLulu is the brand of Shenzhen Hangyida International Freight Forwarding Co., Ltd., a China freight forwarder established in 2013. Address: Room 103, No. 8, Lane 6, Xiantian 2nd District, Huaide Community, Fuyong Subdistrict, Bao’an District, Shenzhen, Guangdong, China.

Contact: hello@shiplulu.com

Quotes and rates

Published rates are indicative USD cards (air, handling, duty and VAT on a normal parcel). They are not a binding offer. The confirmed quote we send you is the price for that shipment. Chargeable weight is the greater of actual and volumetric weight unless the lane says otherwise. We may refuse or reprice a parcel if the goods, weight, or destination do not match what you declared.

How we ship

Do not send cargo until we confirm the lane and you pay. In China we pick up at your address, or you deliver to our warehouse (Shenzhen / Guangzhou). We fly air DDP to the door in the US, Canada, the EU, or Australia. Sea, EU truck, and rail are not our lanes. Average transit on DDP product lanes is 7–13 days for every destination. Times on the site are estimates, not guarantees.

Payment

PayPal or bank transfer, after we confirm the quote. We do not take cards on this website. Payment details are sent with the quote. Cargo is not processed until payment is received.

Customs and DDP

On these lanes, duty and VAT for a normal parcel are included in the USD rate. You must declare the real value and stay inside the destination cap. You are responsible for the legality of the goods in China and in the destination country. We do not clear goods that destination customs refuse.

Prohibited goods

We do not accept the following, and we may refuse, return, or destroy them at your cost:

• Products with compressed gas, including aerosols
• Steering wheels
• Optical sights / rifle scopes
• Plants
• Psychotropic or psychiatric drugs
• White powders
• Loose / pure batteries
• Drones
• High-power batteries
• Strong magnets
• Audio equipment / speakers
• Mobile phones
• Cigarettes
• Restricted or controlled knives
• Chemicals
• USB flash drives
• Precious metals
• Currency
• Negotiable securities
• Any goods prohibited by Chinese law or by the destination country

Each lane also has its own “does not take” rules. If a lane and this list conflict, the stricter rule applies. Ask us before you ship if you are unsure.

Your responsibilities

You must give an accurate description, weight, and destination. Packaging must be fit for air. You warrant that you have the right to ship the goods and that they may legally leave China and enter the destination. Loss from a false declaration, prohibited goods, or poor packing is on you.

Liability

We arrange air carriage, export, clearance, and last-mile delivery. We are not liable for delay caused by airlines, customs, weather, or last-mile carriers. For loss or damage caused by us while the parcel is in our care, our liability is limited to the freight you paid for that parcel, unless a higher limit is required by mandatory law. We are not liable for lost profit or indirect loss.

Claims

Notify hello@shiplulu.com in writing within 7 days of delivery, or of the date the parcel should have arrived. Include tracking, photos, and the quote. Claims after that window may be refused.

Privacy

How we handle personal data is in our Privacy Policy.

Changes

We may update these terms. The date at the top is the latest version. Continued use of the site or a new shipment after a change means you accept the updated terms.

Contact

Shenzhen Hangyida International Freight Forwarding Co., Ltd. (ShipLulu)
Room 103, No. 8, Lane 6, Xiantian 2nd District, Huaide Community, Fuyong Subdistrict, Bao’an District, Shenzhen, Guangdong, China
hello@shiplulu.com